Choosing the right cruise line can make or break your vacation experience. Two popular options for travelers are Westgate Cruise and Travel (a travel agency offering cruise packages) and Royal Caribbean International (a leading cruise line). While they serve different roles in the travel industry, comparing them helps travelers decide whether to book through an agency like Westgate or directly with a cruise line like Royal Caribbean.
This article provides an in-depth comparison, analyzing key factors such as pricing, amenities, customer service, destinations, and overall value. By the end, you’ll have a clear understanding of which option suits your travel preferences.
1. Overview: Westgate Cruise and Travel vs. Royal Caribbean
Westgate Cruise and Travel
Westgate is a travel agency specializing in vacation packages, including cruises. They partner with major cruise lines to offer bundled deals, often including resorts, flights, and onboard credits.
Key Features:
Acts as a middleman between travelers and cruise lines.
Offers package deals (cruise + hotel + flights).
May provide exclusive discounts and perks.
Customer service depends on the agency’s support team.
Royal Caribbean International
Royal Caribbean is a premium cruise line known for its massive ships, innovative amenities, and global itineraries.
Key Features:
Operates its own fleet of luxury cruise ships.
Offers direct booking with full control over reservations.
Features cutting-edge attractions like surf simulators, skydiving, and Broadway-style shows.
Strong loyalty program (Crown & Anchor Society).
2. Pricing and Value for Money
Westgate Cruise and Travel
Pros:
May offer discounted rates due to bulk bookings.
Packages often include extras like resort stays or onboard credits.
Convenient for travelers who want an all-in-one booking.
Cons:
Prices can vary based on third-party markups.
Limited flexibility in customizing cruise details.
Royal Caribbean Direct Booking
Pros:
Price-match guarantees and direct promotions.
More transparent pricing without middleman fees.
Access to last-minute deals and loyalty rewards.
Cons:
Fewer bundled vacation options compared to agencies.
Verdict: If you want a full vacation package, Westgate may offer better bundled deals. However, for pure cruise savings, Royal Caribbean’s direct bookings often provide better value.
3. Destinations and Itineraries
Westgate Cruise and Travel
Works with multiple cruise lines, offering a wide variety of destinations.
May feature exclusive group sailings or themed cruises.
Less control over itinerary details since they resell existing cruises.
Royal Caribbean
Sails to over 300 destinations worldwide, including:
Caribbean
Europe
Alaska
Asia
Offers unique private destinations like Perfect Day at CocoCay.
More flexibility in choosing cabin types and excursions.
Verdict: Royal Caribbean wins for destination variety and exclusive ports. Westgate provides access to multiple cruise lines but lacks control over the actual itineraries.
4. Onboard Amenities and Experiences
Royal Caribbean’s Standout Features
Thrill-seeking activities: FlowRider surf simulator, skydiving (RipCord by iFly), rock climbing.
Entertainment: Broadway shows, ice skating performances, AquaTheater.
Dining: Over 20 dining options, including celebrity chef restaurants.
Accommodations: Suite classes with private concierge services.
Westgate’s Role in Amenities
Since Westgate is not a cruise line, amenities depend on the partnered cruise operator.
May offer exclusive onboard credits or upgrades as part of packages.
Verdict: If onboard luxury and activities are a priority, Royal Caribbean is unbeatable. Westgate can enhance the experience with added perks but doesn’t control the ship’s features.
5. Customer Service and Support
Westgate Cruise and Travel
Pros:
Single point of contact for cruise, hotel, and flight issues.
May offer personalized service for group bookings.
Cons:
Complaints about delayed responses during peak seasons.
Less direct control over cruise-related issues (must go through the cruise line).
Royal Caribbean’s Direct Support
24/7 customer service for bookings, changes, and emergencies.
Dedicated app for managing reservations, excursions, and onboard activities.
Faster resolution for onboard issues since there’s no middleman.
Verdict: Royal Caribbean provides more reliable customer service for cruise-specific concerns. Westgate’s support depends on their responsiveness and partnership with cruise lines.
6. Loyalty Programs and Rewards
Royal Caribbean’s Crown & Anchor Society
Tiered rewards (Gold, Platinum, Diamond, etc.).
Benefits include:
Free drinks and internet.
Priority boarding.
Discounted balcony upgrades.
Westgate’s Loyalty Perks
Possible exclusive member deals for frequent bookers.
Less structured than cruise line loyalty programs.
Verdict: Royal Caribbean’s loyalty program is far superior, offering long-term benefits for repeat cruisers.
7. Real-World Examples and Reviews
Westgate Cruise and Travel Experiences
Some travelers report great package deals combining Vegas stays with Caribbean cruises.
Others mention frustration with refund policies when cruises are canceled.
Royal Caribbean Passenger Feedback
Consistently high ratings for entertainment and dining.
Some complaints about crowded ships during peak seasons.
8. Final Recommendation: Which One Should You Choose?
Choose Westgate Cruise and Travel If:
âś… You want a full vacation package (cruise + hotel + flights).
✅ You’re looking for potential bundled discounts.
âś… You prefer working with a travel agent for convenience.
Choose Royal Caribbean Direct Booking If:
âś… You prioritize luxury amenities and onboard experiences.
âś… You want direct control over your cruise reservations.
âś… You value a strong loyalty program for future perks.
Conclusion
Both Westgate Cruise and Travel and Royal Caribbean have their strengths. Westgate is ideal for travelers who want an all-in-one booking experience, while Royal Caribbean excels in delivering a top-tier cruise experience with unmatched amenities.
For maximum cruise enjoyment, booking directly with Royal Caribbean is often the best choice. However, if you prefer bundled deals and don’t mind working through an agency, Westgate can provide added convenience.
